Modern Tech Stack.
AI-Powered Automation.
Built for Small Business.
Launch Industries is a Seattle, Washington technology consultancy for small and mid-sized businesses. We help operators replace busywork with automation, integrate the tools they already pay for, and bring AI assistants like Claude into the daily workflow, safely.
We're vendor-neutral, implementation-focused, and ship in days, not quarters. From a one-off Zapier flow to a full digital transformation, we meet you where you are and leave you with a stack your team will actually use.
AI That Handles Most of the Heavy Lifting
Three AI tools cover the majority of what small businesses need automated. We use them daily and bring them into client workflows with guardrails for data, brand voice, and security.
Claude
The thinking partner.
Anthropic's flagship AI assistant. We use Claude every day for client research, document drafting, financial modeling, strategy work, and reviewing contracts. It's the AI we trust with sensitive client context because of how seriously Anthropic takes safety.
Claude Code
The terminal that ships code.
AI-paired terminal that reads your repository, plans the work, and edits files alongside you. This is how Launch builds custom integrations, internal tools, automations, and the edge functions that power our client portals.
Codex
The autonomous worker.
OpenAI's coding and task agent for autonomous, long-running jobs. We pair Codex with Claude Code on large refactors, data migrations, and multi-step research tasks that would take a human a full day.
The Apps We Set Up, Configure & Integrate
We're hands-on with the platforms below. If you're on one of these, we can plug in. If you're shopping, we'll recommend the right fit, no commissions, no preferred-vendor games.
…plus dozens more. We've shipped integrations with Ramp, Brex, Justworks, Rippling, Pipedrive, Salesforce, Monday, Toast, Clover, Klaviyo, Framer, ChatGPT, Gemini, Cursor, Linear, and more.
When Apps Need to Talk to Each Other
No app does everything. We use these three platforms to wire your tools together, automate the hand-offs between them, and keep data flowing where it needs to go.
Zapier
The default for cross-app workflows.
6,000+ app integrations, fully no-code, with a huge library of pre-built templates. Best when you need something working this week, with a workflow that anyone on the team can edit later.
Make
Visual builder for complex logic.
Branching, filtering, error handling, and rollback. Better than Zapier when your workflow has real conditional logic or when one Zap would need to become twenty.
n8n
Self-hosted, vendor-independent.
Open-source and self-hostable. Best when data privacy, cost control, or vendor independence matters. We host n8n instances for cannabis, government-adjacent, and HIPAA-sensitive clients.
Not sure which to pick? We'll recommend the right one based on your workflow complexity, data sensitivity, and budget. Most clients start on Zapier, graduate selected workflows to Make, and only self-host n8n when there's a real reason.
What Our Technology Service Covers
Nine focus areas, one team. Pick the engagement that fits, or combine them into a full transformation.
Software Selection
We identify the right tools for your workflow, budget, and team size. No more buying software that doesn't fit, or paying for seats you never use.
Workflow Automation
Connect your apps and automate the repetitive work using Zapier, Make, n8n, and native integrations. Hours back every week.
System Integrations
QuickBooks, Gusto, Slack, ClickUp, your CRM, and your website, all connected and talking to each other in real time.
Digital Transformation
Move from spreadsheets, sticky notes, and manual processes to streamlined, scalable, audit-friendly digital systems.
Technology Audits
A full review of your current tech stack: what's working, what's redundant, what's overpriced, and what's missing.
Training & Onboarding
Your team trained on new tools so adoption actually sticks. No more shelfware, no more 'we tried that once.'
AI Integration
Bring AI assistants like Claude and ChatGPT into your daily workflow, with guardrails for client data and brand voice.
Custom Internal Tools
When off-the-shelf software falls short, we build lightweight internal tools (forms, dashboards, mini apps) tailored to your operation.
Data & Reporting
Centralize numbers from every system into clean dashboards that answer the questions your leadership team actually asks.
How We Approach Technology Projects
A four-step engagement that's transparent at every stage, with deliverables you can hold us to.
Discovery & Audit
We map every tool you currently pay for, every workflow that lives in someone's head, and every place data falls between the cracks. You'll get a written inventory and a prioritized list of fixes within two weeks.
Design & Recommend
We design the future-state stack: which tools to keep, which to replace, what to automate, and what to integrate. You see the plan before any subscriptions get touched.
Build & Integrate
We set up new tools, migrate data, wire up integrations, build automations, and (when needed) write custom code. You stay in the loop without being in the weeds.
Train & Support
We document every workflow, train your team live, and stay on retainer for the inevitable 'why did it do that?' questions. Adoption is the goal, not deployment.
Common Automation Use Cases
Where small and mid-sized businesses tend to find the biggest wins with technology, by department and function.
Bookkeeping & Finance
QuickBooks Online configured properly, Bill.com for AP, automated bank feeds, monthly close checklists, and dashboards that show cash position in real time.
Sales & CRM
Nutshell, HubSpot, or Pipedrive set up with the right pipeline stages, automated lead capture from your website, Calendly bookings that auto-create deals, and weekly forecasting reports.
HR, Payroll & Onboarding
Gusto for payroll, BambooHR or Rippling for HRIS, automated I-9 collection, e-signed offer letters, and a new-hire workflow that runs itself from offer to first paycheck.
Customer Communication
Branded transactional email via Resend, SMS reminders via Twilio, AI-assisted inbox triage, and a unified inbox that stops important messages from getting lost.
Internal Collaboration
Slack channels structured by function, ClickUp for project management, Miro for visual workshops, and Notion or Google Drive for documentation that's actually findable.
Marketing & Outreach
Mailchimp, Beehiiv, or Resend for newsletters, scheduled social posting, multilingual outreach campaigns, and tracking that ties campaign spend to closed revenue.
AI-Powered Operations
Claude in your workflows for drafting, summarizing, and research. Custom AI agents for inbox triage, document parsing, and reporting. Guardrails for client data and tone of voice.
Reporting & Dashboards
Numbers from accounting, CRM, payroll, and ops pulled into one place. Looker Studio, Notion dashboards, or a simple Sheet, whichever your team will actually open.
Industries We Know Inside Out
Vertical-specific technology choices, edge cases, and compliance considerations we've already learned the hard way.
Cannabis Operators
METRC-aware reporting, Treez and Dutchie integrations, banking workarounds, and compliance-friendly automation that holds up under a state audit.
Food & Beverage
POS-to-accounting integrations (Square, Toast, Clover), inventory tracking, recipe costing, and online ordering setups that don't double-charge customers.
Professional Services
Time tracking, project profitability, retainer billing, proposal automation, and CRM workflows tuned for consultants, agencies, and B2B service shops.
Commissary Kitchens
Tenant onboarding, hourly booking systems, billing automation, and shared-asset scheduling for shared-use food production facilities.
What We Replace, And With What
A few before-and-after patterns we see across our client base. Sound familiar? Most of these have a same-week fix.
Mailchimp + manual list cleanup
Resend + tagged segments + automation, with better deliverability and a developer-grade API.
Printed forms + filing cabinets
Jotform or Google Forms feeding Airtable, with a searchable history and zero re-keying.
Email chains for client requests
ClickUp or Linear forms with auto-assigned owners, due dates, and visibility for the whole team.
Conference-room whiteboards
Miro boards that everyone can co-edit, screenshot, and revisit a month later.
Manual SMS appointment reminders
Twilio-powered reminder flows triggered by Calendly or your CRM, with reply-to-confirm.
Junior staff drafting routine documents
Claude-assisted drafting with senior review, freeing up hours for higher-value work.
Security & Compliance, Built In
Every integration we build follows least-privilege access. Credentials live in vaults (1Password Business, Doppler, or your existing secrets manager), not in shared docs or someone's password notebook. SSO and two-factor are enabled wherever the vendor supports them.
For workflows touching protected health information, we use BAA-eligible vendors (Google Workspace BAA, Supabase HIPAA, Twilio HIPAA) and design retention policies up front. For cannabis operators, we keep METRC reporting clean, document data lineage, and design backups that hold up under a state inspection.
AI workflows go through enterprise-grade providers (Anthropic Claude for Business, OpenAI Team and Enterprise) so client data isn't used for model training. We scope what AI can see, where it can write, and how it logs activity, before any prompt leaves your environment.
Why Small Businesses Choose Launch
Four reasons clients keep us on retainer after the first project ships.
AI-Fluent by Default
We don't just talk about AI, we build with it daily. Claude, Claude Code, and Codex are part of how Launch ships work. That fluency carries into every recommendation we make for clients.
Vendor-Neutral
No kickbacks shaping our recommendations. We pick what fits your operation, not what pays us a commission. If we use a referral link, you'll know it.
Implementation, Not Decks
We don't write 60-page strategy documents and walk away. We set up the tools, write the automations, run the trainings, and stick around for support.
Industry Depth
Cannabis, food service, and government-adjacent verticals each have their own tech edge cases. We've shipped in all of them and know where the landmines are.
Technology Service FAQ
What does technology consulting cost?
Do I have to switch to the tools you recommend?
Can you work with the systems we already use?
How long does implementation take?
Do you train our team, or just set things up?
What about ongoing support after launch?
Do you write custom code?
How do you handle data security and compliance?
Can you help with AI without leaking client data?
Where are you based and do you work remotely?
Meet the Team
The experts behind this service, ready to support your business.
Technology Services Capabilities Statement
Download our one-page PDF overview to share with partners, clients, or your team.