Operations Consulting Services
Practical support to make your operations more efficient, scalable, and effective.
Process Optimization
Streamline workflows, eliminate bottlenecks, and create efficient systems that save time and resources.
Workflow Automation
Implement automation tools and integrations to reduce manual work and increase productivity.
Operations Analysis
Deep-dive analysis of your operations to identify inefficiencies, redundancies, and improvement opportunities.
Standard Operating Procedures
Develop clear, documented SOPs that ensure consistency, scalability, and knowledge transfer.
Project Management
Strategic planning, timeline management, and coordination support to keep projects on track.
Change Management
Guide your team through operational changes with strategic planning and stakeholder communication.
The Impact of Better Operations
Time Savings
Free up 10-20+ hours per month by automating repetitive tasks and eliminating inefficient processes.
Cost Reduction
Reduce operational costs through efficiency improvements, better resource allocation, and eliminated redundancies.
Improved Accuracy
Standardized processes and clear SOPs reduce errors and ensure consistent quality across your operations.
Scalability
Build systems that scale with your growth without requiring proportional increases in time and resources.
Team Clarity
Clear processes, documentation, and roles reduce confusion and empower your team to work independently.
Better Decisions
Improved data collection and reporting give you better visibility to make smarter business decisions.
We Work the LEAN Way
LEAN is a methodology born from the Toyota Production System and refined over 70 years of global use. Its core idea is simple: maximize value to the customer while ruthlessly eliminating waste. We apply LEAN principles to small-business operations, not factory floors, with the same rigor and a lot more flexibility.
The 5 LEAN Principles
Every engagement, large or small, starts here.
Define Value
Value is defined by the customer, not the producer. We start every engagement by clarifying what your customer actually pays for.
Map the Value Stream
Document every step from request to delivery. Visible processes are improvable processes.
Create Flow
Eliminate the stop-and-start. Smooth, continuous work moves faster and costs less than batched work.
Establish Pull
Produce only what's needed, when it's needed. Pull beats push every time.
Pursue Perfection
Kaizen — continuous, incremental improvement. Small daily wins compound faster than annual overhauls.
The 8 Deadly Wastes (DOWNTIME)
We hunt these eight wastes in every business we touch. If you can name them, you can see them. If you can see them, you can eliminate them.
Defects
Errors, rework, returns, and quality escapes. Anything that requires correction or fails to meet customer specification the first time.
Overproduction
Making more than what is needed, sooner than it's needed. The most damaging waste because it generates every other waste.
Waiting
Idle people, idle inventory, idle approvals. Bottlenecks, queue time, and any delay between value-adding steps.
Non-Utilized Talent
Failing to use the skills, ideas, and judgment of the people doing the work. The waste most likely to drive your best people away.
Transportation
Unnecessary movement of materials, files, or information between steps, locations, or systems. Hand-offs that add cost but no value.
Inventory
Excess raw materials, work-in-process, finished goods, or unread emails. Inventory hides problems and ties up cash.
Motion
Unnecessary physical movement by people. Reaching, walking, clicking through ten screens to find one number.
Excess Processing
Doing more work than the customer values: extra reports nobody reads, approvals that don't catch anything, gold-plated features.
Our LEAN Toolkit
The practical tools we reach for, depending on the problem in front of us.
5S
Sort, Set in order, Shine, Standardize, Sustain — workplace organization for sustained productivity.
Kaizen
Continuous improvement through small, frequent changes by the people closest to the work.
Gemba Walks
Go to where the work happens. Decisions made from the desk are guesses; decisions made on the floor are evidence-based.
Value Stream Mapping
End-to-end visualization of every step, hand-off, and delay between request and delivery.
PDCA Cycle
Plan, Do, Check, Act. The scientific method applied to process improvement.
A3 Problem Solving
One-page structured problem solving that forces clarity on root cause, countermeasures, and follow-through.
We Speak EOS
If your company runs on the Entrepreneurial Operating System (Gino Wickman, Traction), you'll find a real partner in Launch. We know the language, the tools, and the rhythm. We support EOS-implementing companies, self-implementers, and teams shopping for an operating system.
The Six Key Components
EOS strengthens these six areas of every entrepreneurial business.
Vision
Get everyone in the organization 100 percent on the same page with where you're going and how you'll get there. The V/TO (Vision/Traction Organizer) is the anchor.
People
Surround yourself with great people, top to bottom. Right People (Core Values fit) in the Right Seats (GWC: Get it, Want it, Capacity to do it).
Data
Cut through the feelings, opinions, and politics with a handful of leading indicators on a weekly Scorecard. The pulse of the business.
Issues
Build a culture where issues get listed, prioritized, and solved at the root using IDS (Identify, Discuss, Solve). No more recurring fires.
Process
Document your core processes (the way) and get everyone following them. Consistency is what makes a company scalable and sellable.
Traction
Bring discipline and accountability through Rocks (90-day priorities) and Level 10 (L10) weekly meetings. The rhythm that turns vision into execution.
EOS Tools We Work With
Three Ways We Plug In
Whether you have an EOS Implementer or you're going it alone, we meet you where you are.
You run on EOS but need execution help
You have an Implementer and the L10s are running, but Rocks slip because nobody has bandwidth to actually do the work. We embed as a fractional ops team and own the deliverables between sessions.
You're self-implementing EOS
No Implementer, just you and a copy of Traction. We help you build the V/TO, set up the Scorecard, document Core Processes, and coach your team through their first quarterly planning.
You're considering EOS or another OS
EOS isn't the only operating system. We'll help you compare EOS, OKRs, 4DX, Scaling Up, and pick (or hybridize) what fits your stage and team. Then we'll help you roll it out.
EOS, EOS Worldwide, Entrepreneurial Operating System, V/TO, and Level 10 Meeting are trademarks of EOS Worldwide, LLC. Launch Industries is not a Certified EOS Implementer; we are an operations partner that supports companies running on EOS.
Frequently Asked Questions
What's the difference between operations consulting and general business consulting?
How do you identify what needs to change?
Do you work with companies running on EOS (Entrepreneurial Operating System)?
Are you certified LEAN practitioners?
Are you a Certified EOS Implementer?
How long does an operations project typically take?
Will this disrupt our current operations?
How do you measure success?
Can you help with specific challenges like inventory management or supply chain?
Recommended Software & Tools
Popular tools and platforms we recommend for this service area.
ClickUp
Comprehensive project management platform for task tracking, team collaboration, goal setting, and workflow customization.
Fellow
Meeting and collaboration software for productive meetings and team alignment.
Claude Code
Anthropic's agentic AI coding tool that enables developers to delegate complex coding tasks directly from the terminal.
Book a Call
with Monica
Monica Colgan, CEO · Process Improvement, HR, Operations
Monica leads operations consulting at Launch. If you're exploring LEAN, rolling out EOS, or just want a sharp second opinion on how your operation runs, this 30-minute call is the right first step. No deck, no pitch, just a working conversation.
Operations Consulting Capabilities Statement
Download our one-page PDF overview to share with partners, clients, or your team.